pong FAQ - Account registration, Payments, Games, Support

Account opening starts with email verification, KYC documents, and a deposit method. Users commonly ask about sportsbook coverage like Liga 1 and Piala Indonesia, live-dealer tables such as blackjack and baccarat, slot titles including Aviator and Sweet Bonanza, and esports markets like Mobile Legends and Free Fire. They also ask about payments (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment), verification steps, and the withdrawal flow. We describe procedures and what you should prepare.

This FAQ resolves practical questions on account creation, transaction troubleshooting, KYC document lists, deposit and withdrawal procedures, and basic game rules. We explain where to find transaction receipts, how to contact support, and what to expect during verification. Our service is available only where applicable law permits. For policy and binding conditions, check the [[legal notice]] and the [[terms]] pages before you proceed with any transaction.

Use this page to find step-by-step guidance and definitions. Each answer tells which screen to check, what documents to prepare, and what to send to support if a problem remains. For mobile users we emphasise Android install or browser access on iOS, e-wallet scan-and-pay for top-ups, and basic network requirements for live-dealer tables. If an answer does not resolve your case, contact our support team with screenshots and transaction IDs.

Account and registration

We operate on a one-account-per-person policy. Creating multiple accounts for the same identity can cause suspension of access and may block withdrawals. If you believe you need to consolidate accounts because of an accidental duplicate, contact support with both account IDs and KYC documents. We will guide you through identity verification and a possible merge or closure process. Provide government ID and the payment proof used for deposits so we can verify ownership and keep records in line with our verification rules.

We protect personal information with encryption in transit and at rest, strict access controls, and verification procedures for changes to account data. KYC documents are used only for identity checks, name matching for BCA, e-wallet, mobile banking or local payment withdrawals, and fraud prevention. We limit staff access and retain documents for a restricted period. You should secure your login credentials and enable any optional verification features. If you see suspicious activity from unknown locations, report it to support so we can lock the account and review recent access logs.

KYC typically requires a government-issued photo ID (KTP or passport), a clear selfie holding the ID, and proof of payment method if you use e-wallets or VA transfers. For Indonesian users we accept KTP or passport, and screenshots showing the registered name for online payment, e-wallet, mobile banking, local payment or online payment can be helpful. We may also request a recent utility bill as proof of address. Submit files in common formats (JPEG, PNG, PDF) via the verification upload screen. Processing times vary; contact support with file names if you see delays.

Payments and transactions

If a deposit or withdrawal does not complete, first check your transaction history on the deposit screen and the originating app (e-wallet, mobile banking, local payment, or your bank). Mobile e-wallet transfers and online payment scans usually appear quickly, while virtual account transfers via e-wallet or mobile banking can take longer depending on bank processing. Save screenshots and the transaction ID, then contact support with those details. We will trace the transaction and coordinate with the payment partner; during high-load periods such as Liga 1 match days or public holidays like Idul Fitri, processing may be slower and require manual intervention.

Typical bonus terms include eligibility criteria, a minimum deposit method and amount, wagering requirements expressed as a multiplier, time limits, and game restrictions. Some offers exclude certain markets, live-dealer tables, or specific slot titles. Payment methods such as local payment or some e-wallets may be excluded from certain promotions. We apply bonus terms to prevent abuse; check the specific offer page and the [[terms]] for exact conditions. Bonuses are subject to jurisdictional restrictions and are available only where applicable law permits.

Deposit ranges vary by method. E-wallets like online payment, e-wallet, mobile banking and local payment commonly accept smaller top-ups suitable for mobile users, while bank virtual-account transfers via online payment, e-wallet, mobile banking, and local payment can support higher single transfers. The exact minimum and maximum per transaction are shown on our deposit page for each method. Daily and per-transaction limits may apply, and limits can differ by method and after verification. For city-specific guidance, contact support with your location (for example Jakarta or Surabaya) and preferred payment method.

Game rules and support

A new user should read the general [[terms]], the sport-specific rules for football and badminton markets, the live-dealer house rules for blackjack, roulette and baccarat, and slot game rules for titles like Aviator or Sweet Bonanza. Esports markets (Mobile Legends, Free Fire, PUBG Mobile) have specific market definitions and settlement rules. Also review the withdrawal and verification sections that affect access to winnings. Remember that our service is available only where applicable law permits, so check regional eligibility before placing interest in any market.

Live chat availability is listed on the support page and varies by region and season. We staff chat to cover peak hours for major events like Liga 1 matches and international tournaments; outside those times you may experience longer wait times and be offered a ticket submission form. Response times depend on queue length and verification needs. For urgent verification or withdrawal inquiries prepare your transaction ID and KYC documents; during holidays such as Idul Fitri response times can be extended.
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