pong Platform Account Terms

By creating an account on pong, you agree to these terms which govern your use of our platform. We at pong provide online gaming and sportsbook services available only where local law permits. Our services include sportsbook betting (Liga 1, Piala Indonesia, Premier League, badminton, MotoGP), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile).

Account funding flows through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet). All payment methods feed into a unified balance across game categories. Deposits and withdrawals are subject to verification, and all transactions must comply with applicable financial regulations.

This page outlines the key terms that apply when you open and use a pong account.

Account Opening and Eligibility on pong

To open a pong account, you must be at least 18 years old and legally permitted to access online gaming services in your jurisdiction. We at pong do not knowingly provide services to anyone under 18 or in jurisdictions where online gaming is prohibited by law.

When you register on pong, you provide an email address, phone number, and identity details. Our system sends a confirmation link to your email and an OTP to your phone. You must complete this verification before your account is activated. False or incomplete information during registration is grounds for account suspension or closure.

You are responsible for keeping your login credentials confidential. We do not share your password or recovery codes via email, phone, or chat. Any unauthorized access to your pong account should be reported to our support team immediately. We are not liable for unauthorized transactions if you have been negligent with your credentials.

Deposits, Withdrawals, and Payment Terms on pong

We at pong accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts. mobile banking and local payment deposits settle instantly; bank virtual account transfers settle within standard bank processing windows (typically one to two business hours). online payment scan-and-pay transfers settle immediately once your bank processes the payment.

All deposits are final. We do not refund deposits or process chargebacks once funds reach your pong account. If a transfer fails or is rejected by the payment provider, we notify you via email. Your pong balance reflects only confirmed deposits; pending transfers do not appear as available funds.

We reserve the right to refuse withdrawals if we suspect fraud, money laundering, or violation of applicable law. Withdrawals flagged by our anti-fraud systems may require additional documentation or verification. We process legitimate withdrawal requests within one to two business days; processing times depend on your payment provider's settlement schedule, not our systems alone.

Game Rules and Settlement on pong

Each game category on pong operates under specific rules published in our FAQ and game-specific terms. Our sportsbook markets settle based on official league and match results. Football bets (Liga 1, Piala Indonesia, Premier League) settle once the final whistle confirms the outcome. Esports bets settle once the tournament operator announces the official match result.

Live-dealer games (blackjack, roulette, baccarat, Dragon Tiger) settle based on the dealer's actions and card outcome. Slot games settle instantly when the spin concludes. We do not manipulate odds or outcomes based on player behavior; all settlement is governed by the rules of the specific game.

If you dispute a game outcome or settlement decision, contact our support team with a screenshot or proof of your bet. Our team investigates and responds within one business day. If we find an error on our systems' part, we correct your balance and issue a credit. If the settlement was correct per game rules, we do not reverse the outcome.

Account Suspension and Closure on pong

We at pong reserve the right to suspend or close your account if we detect fraudulent activity, use of multiple accounts, bonus abuse, violation of these terms, or evidence that you are accessing pong from a prohibited jurisdiction. Suspension may be temporary pending investigation; closure is permanent.

If your account is suspended, you cannot log in, place bets, or withdraw funds until the suspension is lifted. We notify you via email of the reason for suspension and the steps required to appeal. Closure is final; any remaining balance may be forfeited if the account was closed due to terms violation.

Users in restricted jurisdictions (where online gaming is prohibited by local law) are not eligible for pong services. We reserve the right to identify and close accounts of users accessing from prohibited regions. Users bear full responsibility for verifying that their access complies with local law.

Limitation of Liability and Dispute Resolution

We at pong are not liable for losses incurred due to system outages, network failures, or force majeure events beyond our control. If a service interruption causes a missed bet or game error, we investigate and make reasonable efforts to restore your account to the state before the interruption. We do not guarantee compensation for missed opportunities.

All disputes between you and pong are subject to binding resolution through our support team and, if necessary, arbitration in accordance with applicable law. We do not recognize claims filed through third-party payment chargebacks; disputes must be raised directly with our support team.

Our liability to you is limited to the amount of funds in your pong account at the time of dispute. We are not liable for indirect, consequential, or punitive damages arising from your use of pong.

Data Protection and Privacy on pong

We at pong encrypt all data transmitted between your device and our servers. Your password is hashed and never stored in plaintext. Payment information (bank details, e-wallet links) is tokenized and isolated in secure storage. We do not share your personal data with third parties except as required by law or to process your transactions.

Your gaming history, transaction records, and account statements are available in your pong dashboard for your audit. You can request deletion of your account and associated data by contacting our support team. We retain records required by applicable financial regulations for the time period mandated by law.

For detailed information on how we handle your data, refer to our Privacy Policy. We comply with data protection regulations applicable in each jurisdiction we serve.

When you join pong, you accept these terms in full. We enforce them consistently and fairly. If you do not agree, do not create an account.

Jurisdiction and Applicable Law

Our services on pong are available only in jurisdictions where online gaming and sports betting are legal. We do not offer services in regions where such activity is prohibited by local law. Users are responsible for verifying that their access and use of pong comply with their own jurisdiction's regulations.

These terms are governed by the law of the jurisdiction in which we operate. If you access pong from Jakarta, Surabaya, Bandung, Medan, Semarang, or Yogyakarta, you acknowledge that local gaming laws apply to your account and activity. We do not represent our services as licensed or endorsed by any government body.

If we become aware that you are accessing pong from a jurisdiction where such services are prohibited, we reserve the right to close your account and forfeit any remaining balance.

Bonus Terms and Promotional Offers

We at pong may offer promotional bonuses or deposit matches to new or existing account holders. Any bonus offer is subject to specific terms published at the time of the promotion. Bonus funds are separate from your real balance and may have wagering requirements before withdrawal is allowed.

We reserve the right to forfeit bonus funds if we detect bonus abuse, use of multiple accounts, or violation of bonus-specific terms. All bonus promotions are at our discretion and may be withdrawn at any time without notice.

We do not offer fixed bonus amounts in these terms; all promotions are descriptive and subject to change. Refer to the promotion page at the time you claim a bonus for the exact terms and conditions.

Amendment of Terms

We reserve the right to amend these terms at any time. Changes take effect immediately upon publication on this page. Your continued use of pong after an amendment constitutes acceptance of the new terms. We recommend reviewing this page regularly.

If a material change affects your rights or obligations, we notify you via email to your registered address. You have the right to close your account if you do not accept the new terms.

Contact and Support

If you have questions about these terms or your pong account, contact our support team via live chat (available in English and Indonesian), email at the address listed in your account settings, or phone during business hours. We respond to all inquiries within one business day.

These terms constitute the entire agreement between you and pong regarding your use of our platform. If any provision is found invalid, the remaining terms continue in effect.