pong Platform Privacy Notice
This page describes what we collect when you use pong and how we keep that data protected. We collect account information (email, phone, identity documents), payment details (linked via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), gaming activity, and device identifiers. We store this data encrypted on secure servers and share it only with payment processors, anti-fraud vendors, and legal authorities where required by law.
Our servers operate in multiple jurisdictions, which means your data may be stored outside your home country. We apply the same security standards globally. You retain the right to access, correct, or delete your personal data subject to legal and regulatory constraints.
We do not sell or lease your data to marketers. We do not use your gaming history to profile you for advertising. Your privacy is central to how we operate pong.
What Data We Collect on pong
When you register an account on pong, we collect your email address, phone number, and identity verification details (name, ID number, date of birth, proof of address). We store these securely and never share them with marketers or third parties unrelated to account verification.
When you deposit funds via DANA, e-wallet, mobile banking, or bank virtual accounts, we record the transaction amount, timestamp, and payment method used. We do not store your banking credentials or e-wallet passwords—payment processors handle this data independently. We receive only a confirmation token once the transfer completes.
Your gaming activity on pong—bets placed, games played, results, withdrawals—is logged and encrypted. We use this data to settle bets, process payouts, and investigate disputes. We also use activity logs for fraud detection and anti-money-laundering compliance.
We collect technical data including your IP address, device type, operating system, and browser type. We use this to detect account compromises, prevent bonus abuse, and understand which devices access pong from Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta. Cookies and session tokens are used to keep you logged in and to remember your preferences.
How We Use Your Data on pong
We use your account data to verify your identity, process deposits and withdrawals, settle bets, and resolve disputes. Your payment information flows through PCI-DSS-compliant payment processors; we do not store raw card numbers or bank account credentials on our systems.
We analyze gaming activity to detect fraud, money laundering, and bonus abuse. If we notice suspicious patterns—for example, repeated deposits during Idul Fitri followed by large withdrawals—we may request additional verification or temporarily restrict your account pending investigation.
Your device identifiers and IP logs help us identify unauthorized access attempts. If your pong account is accessed from a new location or device, we send a confirmation email. You can reject the login from your account settings.
We do not use your data to send unsolicited marketing emails or SMS messages. We contact you only to confirm account actions (deposits, withdrawals, security alerts) or to resolve support issues you initiated. You can opt out of non-essential communications in your account preferences.
Key takeaways
- We collect account, payment, gaming, and device data to operate pong and prevent fraud
- We do not store your passwords, card numbers, or e-wallet credentials
- We share data only with payment processors, compliance vendors, and legal authorities as required
- Your data is encrypted both in transit (TLS 1.2+) and at rest on our servers
- We do not sell your data or use it for marketing without your explicit consent
Third-Party Processors and Data Sharing
We at pong work with third-party vendors who help us operate the platform. Payment processors (local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive your transaction details to confirm and settle transfers. These vendors are bound by data protection agreements that mirror our own standards.
Anti-fraud and compliance vendors receive your account metadata and gaming patterns to flag high-risk transactions. These vendors are contractually obligated to keep your data confidential and to use it only for fraud detection.
We share data with law enforcement and regulatory authorities when legally required—for example, if investigating a money-laundering complaint or responding to a court order. We disclose only the minimum data necessary to satisfy the legal request.
Our servers may sit in jurisdictions outside Indonesia. We maintain equivalent security practices globally. Your data is encrypted regardless of storage location, and we apply Indonesia's data protection principles even when data resides overseas.
Your Rights and Data Access on pong
You have the right to access your personal data held by pong. Log into your account and navigate to Account Settings → Data Download to retrieve a copy of your account information, transaction history, and gaming activity. This download is available in standard formats and includes all data we hold about you.
You can request correction of inaccurate data. If your name, email, or phone number is wrong, contact our support team with proof of the correct information, and we will update it within five business days.
You can request deletion of your account and associated data. We will anonymize or remove your personal information, but we may retain transaction records for compliance and audit purposes as required by law. Deletion requests take up to 30 days to process.
You have the right to restrict how we use your data. For example, you can disable cookies for non-essential analytics, opt out of emails, and limit data sharing with vendors. These choices are available in your account preferences and do not affect account security or payment processing.
Cookies and Tracking Technologies on pong
We use session cookies to keep you logged in and to maintain your game state. These cookies expire when you close your browser or log out. We also use persistent cookies to remember your language preference, deposit method, and account settings for future visits.
Analytics cookies track how you navigate pong—which games you play, how long you spend on each page, and whether you complete deposits. We use this data to improve our platform design and user experience. These analytics are anonymized and do not identify you individually.
Third-party vendor cookies (from payment processors and fraud prevention services) may be set during your session. You can disable these cookies in your browser settings, but this may prevent deposits and compromise security.
We do not use cookies for retargeting advertisements or to profile you for marketing. Any cookies on pong serve functional or security purposes only.
Your data on pong is encrypted, compartmentalized, and used only for account operations, fraud prevention, and legal compliance—never for sale, marketing, or profiling.
Data Retention and Deletion on pong
We retain account information for as long as your pong account is active. Once you close your account, we anonymize personal data within 30 days. Account numbers, deposit records, and betting history are retained for seven years to comply with anti-money-laundering regulations.
Payment records are held longer than account data because we must reconcile transactions, process disputes, and respond to tax or legal inquiries. We do not use old payment records for marketing or analytics after seven years.
Cookies are deleted according to their settings. Session cookies expire automatically when you log out. Persistent cookies remain until you clear them or they expire (typically one to two years). You can delete all cookies from pong in your browser settings at any time.
Security and Data Protection on pong
We encrypt all data transmitted between your device and pong servers using TLS 1.2 or higher. Your personal information is hashed and tokenized before storage so that even our engineers cannot read it in plaintext. Database access is restricted to authorized staff and logged for audit.
We conduct annual security audits and penetration testing. If we identify vulnerabilities, we patch them within one week. If we discover a data breach affecting your information, we notify you via email within 48 hours and provide information about the breach and steps you should take.
Your pong account is protected by password authentication. We recommend using a strong, unique password and enabling biometric login (fingerprint or face recognition) on mobile devices for added security. Never share your account credentials or one-time passwords with anyone claiming to be pong staff.
Contact and Data Protection Rights
If you have questions about our privacy practices or want to exercise your data rights, contact our support team via live chat on pong, email the address listed in your account settings, or write to our data protection officer at the address provided in our legal notice.
Requests for data access, correction, or deletion are processed within 30 days. We may request additional verification to confirm your identity before fulfilling requests.
We at pong take privacy seriously. Our policy is reviewed annually and updated to reflect new regulations and security practices. Changes to this notice are posted on this page and, if significant, communicated to all active users.