pong Casino & Sportsbook Service Notice

We at pong do not offer our services in jurisdictions where online wagering is prohibited by local law. Our platform is available only in supported regions where users can legally access sportsbook betting, live-dealer tables, slot games, and esports markets.

This legal notice sets out the terms under which pong operates, your responsibilities as a user, and how we protect your account and payment information. By accessing pong, you acknowledge that you are in a jurisdiction where our services are legally permitted and that you accept these terms.

Read this notice carefully before registering. If you are unsure whether pong is available in your region, contact our support team or verify with local authorities.

Service Availability and Jurisdiction Restrictions on pong

pong operates only where local law permits online gaming and sports betting. We target users in supported Indonesian jurisdictions including Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta, subject to each region's applicable regulations. We do not operate in jurisdictions where online wagering is prohibited.

Users are responsible for verifying that access to and use of pong comply with the laws of their own jurisdiction. If your region's law prohibits online gambling, sports betting, or casino gaming, you may not access our platform. We reserve the right to refuse service, suspend accounts, or decline withdrawals if we determine a user is accessing pong from a restricted jurisdiction.

We do not make claims about government licensing, regulatory approval, or legal authorization in any specific country. pong operates as an entertainment platform available where applicable law permits. Local law changes may affect service availability; we will notify users of any changes to our service area.

Account Eligibility and User Responsibilities

To open a pong account, you must be of legal age in your jurisdiction (typically 18 or older). You must provide accurate identity information during registration and verification. We verify your email, phone number, and identity documents; false information results in account suspension and forfeiture of any balance.

You are solely responsible for ensuring your use of pong complies with your local laws. We do not provide legal advice. If you are unsure whether your jurisdiction permits online gaming, consult a local legal professional or contact your regional gaming authority before registering.

One account per person is permitted. Duplicate or shared accounts are prohibited and will be closed. Any winnings from closed duplicate accounts are forfeited. We use anti-fraud detection to identify and disable multiple accounts linked to the same user.

Payment Methods and Financial Responsibility

We at pong accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet). You must own the payment account used for deposit; transfers from third-party accounts are not permitted. Any deposit from an account not registered to you may be treated as fraud and result in account closure.

Deposits are final. We do not refund deposits due to user error (e.g., sending to the wrong account, entering wrong amount). If you send funds to pong in error, contact support immediately with proof; we will investigate but cannot guarantee recovery.

Your pong balance is your sole property. We hold all account balances in segregated accounts separate from our operational funds. In the event of pong insolvency, your balance may be frozen pending legal proceedings; we make no guarantee of recovery in such circumstances.

Withdrawals and Account Settlement

Withdrawals are processed to the same payment method used for your most recent deposit (mobile banking to local payment, online payment virtual to e-wallet account, etc.). We do not support cross-method withdrawals. Withdrawal requests are subject to identity verification and anti-fraud review.

E-wallet withdrawals to mobile banking, local payment, online payment typically settle within minutes. Bank virtual account transfers settle within one to two business days. We do not guarantee fixed withdrawal timelines; processing depends on our systems and your bank's settlement schedule. Large withdrawals or flagged accounts may experience additional review delays.

We reserve the right to request additional documentation (proof of funds, tax identification, source of income) for any withdrawal if required by anti-money-laundering regulations. Failure to provide requested documentation results in withdrawal refusal and potential account closure.

Data Protection and Privacy on pong

We collect your email, phone number, identity document, and payment account information to verify your identity, process deposits, and enable withdrawals. Your data is encrypted using TLS 1.2+ and stored on secure servers. We do not sell, rent, or share your personal information with third parties except as required by law or to process your payments.

Your account access history, game history, and transaction records are encrypted and retained for your audit purposes. You can request deletion of your data by contacting support; however, we retain records required by anti-money-laundering regulations for the period mandated by applicable law.

If you believe your account has been compromised, contact support immediately. We will freeze your account pending investigation. We are not liable for unauthorized access if you share your password or enable account access on public devices.

pong operates under the principle that users are responsible for verifying regional legality; we do not license gambling services for any specific jurisdiction and do not make claims about government authorization.

Prohibited Conduct and Account Closure

We at pong prohibit the following conduct: using pong from a restricted jurisdiction, creating multiple accounts, depositing funds from accounts not registered to you, fraudulent identity claims, collusion or cheating in games, money laundering, or any use of pong to facilitate illegal activity.

If we detect prohibited conduct, we will close your account immediately, freeze your balance, and may report the activity to relevant authorities. Closure due to prohibited conduct results in forfeiture of any outstanding balance. No appeal is available for account closure related to anti-fraud or anti-money-laundering violations.

We monitor all transactions for suspicious patterns. Large deposits or withdrawals, rapid account turnover, or transfers to multiple external accounts may trigger review. Accounts flagged for review are frozen pending investigation; resolution typically takes 24–48 hours.

Game Rules and Settlement on pong

All games on pong—sportsbook (Liga 1, Piala Indonesia, Premier League, MotoGP, badminton), live dealer (blackjack, roulette, baccarat, Dragon Tiger), slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports (Mobile Legends, Free Fire, PUBG Mobile)—operate under published rules available in our FAQ and game-specific terms.

Sportsbook bets settle based on official results announced by the sports league or tournament organizer. Live-dealer outcomes are determined by actual game play with professional dealers. Slot results are generated by certified random number generators (RNGs) and are audited monthly. Esports bets settle once the tournament operator confirms the result.

Disputes over game settlement are resolved by our support team within 24 hours. If a dispute cannot be resolved, we defer to the published game rules and the official result. Our decision is final; no further appeal is available.

Limitation of Liability on pong

pong is provided on an "as-is" basis. We do not guarantee uptime, accuracy of odds, or absence of technical errors. We are not liable for losses due to service outages, connection failures, incorrect odds, or game settlement disputes beyond the refund of your stake.

We are not responsible for unauthorized account access if you share your password, enable login on public devices, or fail to log out. We are not liable for your misuse of pong in violation of your local law or for any legal consequences resulting from your access.

In no event shall pong be liable for indirect, incidental, or consequential damages. Our total liability for any claim shall not exceed your account balance at the time of the claim. By using pong, you agree to these limitations and waive any right to seek damages beyond this limit.

Contact and Support

For legal inquiries, data deletion requests, or account disputes, contact our support team via live chat on the pong platform, email at the address listed in your account settings, or phone during business hours. Response times vary; we aim to respond to all legal inquiries within 48 hours.

If you believe pong is operating in violation of your local law, you may report the matter to your regional gaming authority or law enforcement. We cooperate with lawful requests from government agencies and may provide account and transaction data if required by legal process.

This legal notice is current as of the date of last update. We reserve the right to modify these terms at any time. Continued use of pong following any modification constitutes your acceptance of the revised terms. Check this page periodically for updates.